Privacy Policy

1. Introduction

New Joy Moving Company - A DBA of PrimeMoveX Corp ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website joymoving123.com or use our moving services.

This policy complies with the California Consumer Privacy Act (CCPA) and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact information (name, phone number, email address)
• Moving details (pickup and delivery addresses, moving date and time)
• Property information (number of bedrooms, type of residence)
• Service preferences and special requirements
• Payment information (processed securely through third-party providers)
• Communication records (emails, phone calls, messages)

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (general geographic location)
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information from third parties such as:

• Background check providers (for employment purposes)
• Insurance companies
• Marketing partners and advertising networks
• Social media platforms

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide moving services, schedule appointments, and coordinate logistics
• Communication: To respond to inquiries, provide quotes, and send service updates
• Business Operations: To process payments, maintain records, and manage our business
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials and service information (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Safety and Security: To protect our customers, employees, and property

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Moving crew members and subcontractors
• Storage facility operators
• Payment processors
• IT service providers and website maintenance companies
• Marketing and advertising partners

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms of service
• Protect against fraud or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights regarding your personal information:

5.1 Right to Know

You have the right to request information about:

• Categories of personal information collected
• Sources of personal information
• Business purposes for collecting information
• Categories of third parties with whom information is shared

5.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

5.3 Right to Opt-Out of Sale/Sharing

You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information for money. To the extent our use of advertising and analytics cookies (such as Google) constitutes a “sale” or “share” under California law, you may opt out at any time using the Your Privacy Choices link in our website footer.

We honor opt-out preference signals, including the Global Privacy Control (GPC). When your browser sends a GPC signal, we automatically treat it as a request to opt out of the sale/sharing of your personal information and disable non-essential advertising and analytics technologies.

5.4 Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you, subject to certain exceptions.

5.5 Right to Limit Use of Sensitive Personal Information

You have the right to limit our use and disclosure of sensitive personal information. We do not use or disclose sensitive personal information for purposes other than those permitted under the CPRA, and we do not sell or share sensitive personal information.

5.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights, including by denying services, charging different prices, or providing a different level of service.

5.7 Categories of Personal Information Sold or Shared

In the preceding 12 months, we have not sold personal information for money. To the extent our use of advertising and analytics cookies constitutes “sharing” for cross-context behavioral advertising under California law, the categories involved are online identifiers and internet/network activity (e.g., cookie IDs, device and usage data). You may opt out of this sharing at any time, as described in Section 5.3. We do not knowingly sell or share the personal information of consumers under 16 years of age.

5.8 How to Exercise Your Rights

To exercise your rights, contact us at:

• Email: joymoving123@gmail.com
• Phone: (408) 887-8895
• Mail: 1133 Sonora Ct, Sunnyvale, CA 94086

You may also use the Your Privacy Choices link in our footer to opt out of the sale/sharing of your personal information.

We will verify your identity before responding to a request, typically by matching the information you provide with the information we have on file. You may use an authorized agent to submit a request on your behalf; we may require the agent to provide proof of authorization and may verify your identity directly. We will respond to verifiable requests within 45 days; if we need more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Employee training on data protection practices
• Secure storage systems and access controls

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our relationship with you
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Protect our legitimate business interests

Generally, we retain customer information for 7 years after the completion of services, unless a longer retention period is required by law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage (Google Analytics)
• Marketing Cookies: To provide relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and provide appropriate safeguards for your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Providing notice through our services

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Effective Date

This Privacy Policy is effective as of December 17, 2024, and applies to all information collected by New Joy Moving Company - A DBA of PrimeMoveX Corp from that date forward.